COVID-19 Update

COVID (2)

Metropolitan Melbourne is currently under Stage 4 restrictions.  In keeping with these restrictions our clinics are open for essential and emergency eye care services only.


We care about the health of our patients and our staff.  We have limited appointments available for essential and emergency care only, as part of our commitment to stop the spread of COVID-19.

Please call our clinic on 03 9349 7455 to discuss your eye care needs.  We will determine if you need to be seen face to face at this time or if your appointment should be deferred until a later date. If you have received an appointment notice, please speak to one of our team on 03 9349 7455.

Please do not attend for non-essential or routine care.  If you are unsure, please call us 03 9349 7455.

If you are unwell, have been overseas or have potential COVID-19 symptoms we ask you to stay home and reschedule any appointment for a future date when you are well.


Information updated 18 August 2020

Please call the clinic to discuss your eye care needs


Temporary changes to opening hours


Please note that our clinics are currently closed on Saturdays at all locations until further notice. Our opening hours are otherwise unchanged. You can view your local clinic’s opening hours here.

Before your appointment


Before your appointment please read on to ensure you are familiar with the COVID-19 safety measures we currently have in place.

When you arrive at one of our clinics, please note that you are required to:

  • sanitise your hands
  • wear a face mask
  • answer the standard COVID-19 screening questions
  • have your temperature checked by a member of our staff using a non-contact infrared thermometer

If you are not willing to answer the questions or have your temperature checked, we will not conduct your eye test and you will be required to leave the building straight away.

On proceeding to reception, you will notice that a perspex barrier screen is in place at the desk, protecting both you and our receptionists.  Please do not try to talk around the screen – just stand in front of it and our staff will be able to hear you.

Our waiting rooms have been rearranged to ensure social distancing is maintained.  The waiting room is also being cleaned regularly throughout the day.

Face masks


Wearing of face masks is now mandatory is Victoria.  In line with these regulations, masks are required to be worn by all people who attend our Victorian clinics to ensure our staff and patients remain safe during this challenging time.

Patients are required to wear a surgical face mask rather than a cloth mask and this will be supplied to you when you arrive.

Patients unable to wear masks for medical reasons should consider deferring their appointment to a later time or contacting the clinic for further advice.

Choosing your new glasses


As always our dispensing team are available to talk about lens options and help you to choose your frame. These staff will also be wearing a face mask and eye protection when they are assisting you.

We are practicing social distancing in our frame rooms, with a maximum number of people allowed at any one time. Our dispensing team are limiting any direct touching of patients and if glasses need to be adjusted, they will do so with minimal contact.

All frames that are tried on by patients are disinfected before being put back on display. We are disinfecting the hard surfaces in the dispensing area between patients.

Postage of glasses


When your glasses are ready, our strong preference is to mail these to you to reduce the need for further movement in the community and into our clinics. Accordingly, we will request payment for glasses up front so that they can be posted out to you when ready.

To reduce the impact of this on our patients, we are offering free postage for all VES eligible patients and have reduced our usual postage rate to $9.90 for all other patients throughout COVID-19. Should you have any questions please speak with our team when you order.

COVID-19 signs and symptoms


The most common coronavirus (COVID-19) symptoms reported are:

  • fever
  • breathing difficulties, breathlessness
  • cough
  • sore throat
  • fatigue or tiredness

Many people who contract coronavirus (COVID–19) will suffer only mild symptoms. Elderly people and those with pre-existing medical conditions may experience more severe symptoms.

For further information please click here to visit the Department of Health’s website or download the below brochure for tips on how to reduce your risk of contracting coronavirus:

Reduce Your Risk – Brochure

If you are unwell or are experiencing any of these symptoms, we ask you to stay home and reschedule your appointment for a future date when you are well.