Please note that our clinics are currently closed on Saturdays at all locations until further notice. Our opening hours are otherwise unchanged. You can view your local clinic’s opening hours here.
Before your appointment please read on to ensure you are familiar with the COVID-19 safety measures we currently have in place.
When you arrive at one of our clinics, please note that you are required to:
If you are not willing to answer the questions or have your temperature checked, we will not conduct your eye test and you will be required to leave the building straight away.
On proceeding to reception, you will notice that a perspex barrier screen is in place at the desk, protecting both you and our receptionists. Please do not try to talk around the screen – just stand in front of it and our staff will be able to hear you.
Our waiting rooms have been rearranged to ensure social distancing is maintained. The waiting room is also being cleaned regularly throughout the day.
Wearing of face masks is now mandatory is Victoria. In line with these regulations, masks are required to be worn by all people who attend our Victorian clinics to ensure our staff and patients remain safe during this challenging time.
Patients are required to wear a surgical face mask rather than a cloth mask and this will be supplied to you when you arrive.
Patients unable to wear masks for medical reasons should consider deferring their appointment to a later time or contacting the clinic for further advice.
As always our dispensing team are available to talk about lens options and help you to choose your frame. These staff will also be wearing a face mask and eye protection when they are assisting you.
We are practicing social distancing in our frame rooms, with a maximum number of people allowed at any one time. Our dispensing team are limiting any direct touching of patients and if glasses need to be adjusted, they will do so with minimal contact.
All frames that are tried on by patients are disinfected before being put back on display. We are disinfecting the hard surfaces in the dispensing area between patients.
When your glasses are ready, our strong preference is to mail these to you to reduce the need for further movement in the community and into our clinics. Accordingly, we will request payment for glasses up front so that they can be posted out to you when ready.
To reduce the impact of this on our patients, we are offering free postage for all VES eligible patients and have reduced our usual postage rate to $9.90 for all other patients throughout COVID-19. Should you have any questions please speak with our team when you order.
The most common coronavirus (COVID-19) symptoms reported are:
Many people who contract coronavirus (COVID–19) will suffer only mild symptoms. Elderly people and those with pre-existing medical conditions may experience more severe symptoms.
For further information please click here to visit the Department of Health’s website or download the below brochure for tips on how to reduce your risk of contracting coronavirus:
If you are unwell or are experiencing any of these symptoms, we ask you to stay home and reschedule your appointment for a future date when you are well.