Australian College of Optometry | Appointments - Australian College of Optometry

Due to current COVID-19 restrictions, ACO optometry clinics located in Victoria are closed for routine care. We are able to provide essential and urgent eye care, as well as click and collect glasses and contact lenses. Please contact us for assistance.

All patients and visitors are required to wear a face mask upon entry and for the duration of their visit.

If you had an appointment scheduled, one of our team will be in contact to reschedule your appointment.

The easiest way to make an appointment for an eye test is to phone us and speak to one of our friendly staff. You can also request an appointment online.

Victoria

Carlton	Tel: (03) 9349 7455
Braybrook	Tel: (03) 9349 7455
Broadmeadows	Tel: (03) 8345 5414
Dandenong	Tel: (03) 9771 1007
East Reservoir	Tel: (03) 8470 1199
Frankston	Tel: (03) 9784 8342
Knox Eye Care	Tel: (03) 8459 1509
Wyndham Eye Care	Tel: (03) 9017 7816
Victorian Aboriginal Health Service	Tel: (03) 9419 3000

For an appointment in regional Victoria, contact your nearest VES optometrist

South Australia

Elizabeth Eye Care

Tel: (08) 7009 4294

Book online (SA only)

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Patient Feedback

Your feedback is important to us. It lets us know when we are doing things right, but more importantly, helps us to identify where we could do things better. If you wish to provide feedback you can do so through our online feedback form or you can contact is directly.

Name of person providing feedback (optional)

Type of feedback (please tick)

General feedback

Compliment

Complaint

Details of feedback

Date of service or activity (if known)

If you have a complaint, do you want to be contacted further about this?

YesNo

Emailmail

Are you a (please tick)

PatientCarer / RelativeCommunity memberAgency

Where was the service provided ?

CarltonBraybrookBroadmeadowsDandenong

East ReservoirElizabeth (SA)FrankstonVAHS

What happens next?

Compliments and suggestion will be forwarded to the relevant staff members. If your feedback is
a complaint and you have nominated to be contacted, you will receive a response from the
Australian College of Optometry within 4 to 6 weeks. The information contained on this form will be kept confidential. The personal information will not be used for anything other than the specific purpose for which you supply it.

If you are not satisfied with the outcome of your complaint to the ACO, it is your right to make a
complaint to the Health Complaints Commissioner. The Commissioner is an independent statutory
authority established to receive complaints regarding health service providers in Victoria. For
further details contact 1300 582 113 or visit https://www.hcc.vic.gov.au In South Australia,
complaints should be directed to the Health and Community Services Complaints Commissioner https://www.hcscc.sa.gov.au

Refer a patient

Patient referrals

Elizabeth Eye Care welcomes referrals from health practitioners, optometrists and ophthalmologists as well as other professionals.

Optometrists are more than welcome to refer patients to Elizabeth Eye care for assessment and management of eye conditions with our specialised equipment. You will receive a written report after the consultation.

How to refer a patient

Use our online referral form below
Optometry and ophthalmology referrals are welcome via Oculo
Upload your referral below
Fax or mail your referral to us

Health Care CardPensioner Concession CardDVA

Aboriginal / Torres Strait IslanderRefugee / asylum seeker

Will the patient require an interpreter?

YesNo

Clinic location

BraybrookBroadmeadowsCarltonDandenong

East ReservoirElizabeth (SA)FrankstonVAHS

Clinic they are referring to

Primary eye careChildren's clinicLow visionUnsure

Clinical information

Relevant ocular history / Findings (if relevant / available)

CataractGlaucomaMacular degenerationAmblyopiaStabismus

Visual aculity (if known)

R6/

L6/

Current prescription (if known)

Under ophthalmologist care

YesNo

If yes, who is the practitioner?