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COVID-19 information

COVID (2)

Please read the information outlined below before you attend for your eye test.


Information updated 22 July 2021

Please call the clinic to discuss your eye care needs


Carlton Tel: (03) 9349 7455
Braybrook Tel: (03) 9349 7455
Broadmeadows Tel: (03) 8345 5414
Dandenong Tel: (03) 9771 1007
East Reservoir Tel: (03) 8470 1199
Frankston Tel: (03) 9784 8342
Knox Eye Care Tel: (03) 8459 1509
Wyndham Eye Care Tel: (03) 9017 7816
Elizabeth Eye Care Tel: (08) 7009 4294

Before your appointment


Before your appointment please read on to ensure you are familiar with the COVID-19 safety measures we currently have in place.

When you arrive at one of our clinics, please note that you are required to:

  • sanitise your hands
  • wear a face mask
  • answer the standard COVID-19 screening questions
  • have your temperature checked by a member of our staff using a non-contact infrared thermometer

If you are not willing to answer the questions or have your temperature checked, we will not conduct your eye test and you will be required to leave the building straight away.

On proceeding to reception, you will notice that a perspex barrier screen is in place at the desk, protecting both you and our receptionists.  Please do not try to talk around the screen – just stand in front of it and our staff will be able to hear you.

Our waiting rooms have been rearranged to ensure social distancing is maintained.  The waiting room is also being cleaned regularly throughout the day.

Face masks


Wearing of face masks is mandatory at the ACO.  Masks are required to be worn by all people who attend our clinics to ensure our staff and patients remain safe during this challenging time.

Patients are required to wear a surgical face mask rather than a cloth mask and this will be supplied to you when you arrive.

Patients unable to wear masks for medical reasons are exempt and may still attend for an appointment.

Choosing your new glasses


As always our dispensing team are available to talk about lens options and help you to choose your frame. These staff will also be wearing a face mask and eye protection when they are assisting you.

We are practicing social distancing in our frame rooms, with a maximum number of people allowed at any one time. Our dispensing team are limiting any direct touching of patients and if glasses need to be adjusted, they will do so with minimal contact.

All frames that are tried on by patients are disinfected before being put back on display. We are disinfecting the hard surfaces in the dispensing area between patients.

COVID-19 signs and symptoms


The most common coronavirus (COVID-19) symptoms reported are:

  • fever
  • breathing difficulties, breathlessness
  • cough
  • sore throat
  • fatigue or tiredness

Many people who contract coronavirus (COVID–19) will suffer only mild symptoms. Elderly people and those with pre-existing medical conditions may experience more severe symptoms.

For further information please click here to visit the Department of Health’s website or download the below brochure for tips on how to reduce your risk of contracting coronavirus:

Reduce Your Risk – Brochure

If you are unwell or are experiencing any of these symptoms, we ask you to stay home and reschedule your appointment for a future date when you are well.